Cancellation policy

Right of withdrawal for consumers: Consumers have a statutory right of withdrawal. A consumer is any natural person who enters into a legal transaction for purposes that are predominantly outside his trade, business or profession.

• Right of withdrawal: You have the right to withdraw from this contract within fourteen days without giving any reason. The withdrawal period is fourteen days from the day on which you or a third party named by you, who is not the carrier, took possession of the goods. To exercise your right of withdrawal, you must contact us at
  HIFI & FOTO KOCH GmbH
  Schadowstraße 60/62
  40212 Düsseldorf
  
  Düsseldorf Germany
  
  Phone:0049 211 / 17 88 00
  Fax:0049 211 / 17 88 01 10
  E-mail: service@fotokoch.pt
  
  by means of a clear statement (e.g. a letter sent by post, fax or e-mail) of your decision to withdraw from this contract. You may use the attached model withdrawal form, but it is not obligatory.
  To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.
• Consequences of withdrawal:
  If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (and excluding the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; under no circumstances will you be charged any fees for this repayment. We may refuse repayment until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier.
  You must return or hand over the goods to us immediately and in any case within fourteen days at the latest from the day on which you inform us of the revocation of this contract. The deadline is met if you send the goods before the period of fourteen days has expired. We will only bear the costs of returning the goods for returns within Germany and only if you use a returns label provided by us (see here). For returns outside Germany, you bear the direct costs of returning the goods.
• You are only liable for any diminished value of the goods resulting from handling other than what is necessary to establish the nature, characteristics and functioning of the goods.
• If you finance a purchase contract with a loan and later revoke it, you are no longer bound by the loan agreement if both contracts form a single economic unit. To cancel the loan, please contact Consors Finanz at the following e-mail address: widerruf@consorsfinanz.com.

  End of the cancellation policy

• Exclusion or premature expiry of the right of withdrawal
  • The right of withdrawal does not apply to contracts for the supply of goods which are not prefabricated and for the manufacture of which an individual selection or determination by the consumer is decisive or which are clearly tailored to personal needs.
  • The right of withdrawal expires prematurely for contracts for the delivery of goods if they have been inseparably mixed with other goods after delivery due to their nature, for contracts for the delivery of computer software, sound or video recordings in a sealed package if the seal has been removed after delivery, and for contracts for the delivery of software license keys that were transmitted by post or electronic communication (e.g. email).
• Multicopter notice
  We hereby draw your attention to the fact that the value of multicopters from the manufacturers DJI and Yuneec is already reduced by the intended use alone and that you - in the event of a withdrawal - must pay for this loss in value. Please bear this in mind before your first flight with your multicopter.